Trainers teach, coach, and develop to equip Team Members with the skills that they need to execute operational excellence. They gauge success through the lens of ensuring quality standards are being met on a daily basis by everyone, as well as achieving and maintaining goals and responsibilities given by Shift Leaders, Ops Leads, and Directors. They ensure that all standards laid out in the Team Member Handbook are being met on a daily basis.

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• Work as a team with all other leaders in the restaurant

• Responsible for helping in the Initial training of all team members

• Provide team members with clear instructions and the tools they need to succeed

• Teach team members to use Pathway

• Track team members' training using the training tracker 

• Evaluate team members for mastery of positions

• Help Team Members achieve their goals

• Continue to have a positive impact on the team

• Accept responsibility as a leader

• Correct and change the bad habits of team members

• Continue to develop as a leader by keeping up to date with best practices 

• Teach using the five Characteristics of a Trainer, which are:

  • Knowledge

  • Speed and Accuracy

  • Attitude

  • Leadership

  • Training Skill